Our Policy & Privacy

Privacy Policy & Terms

At Shirazi Rug, we value your trust and are committed to protecting your personal information while providing a smooth and transparent shopping experience. This page outlines our Privacy Policy, Terms & Conditions, Refund & Return Policy, Shipping Policy, and Cookie Policy.

1. Privacy Policy

We respect your privacy and are committed to keeping your personal information secure. Any data collected during your interaction with our website (such as name, address, email, and payment details) is used only for:

  • Processing your orders

  • Improving your shopping experience

  • Providing customer support and updates

We do not share, sell, or trade your information with third parties, except as necessary to complete transactions (e.g., shipping carriers).

Your payment details are encrypted and processed through secure payment gateways for maximum safety.

2. Terms & Conditions

By using our website and purchasing from Shirazi Rug, you agree to the following:

  • All rugs listed on our website are authentic and sourced directly from Iran.

  • Prices are displayed in the currency specified on the website and may vary based on your location.

  • We reserve the right to update prices, product details, and policies without prior notice.

  • Orders are processed once full payment is received.

3. Refund & Return Policy

Online Purchases Only

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can return the rug within 14 days of delivery.

Conditions for Return:

  • The product must be in its original condition and packaging.

  • Rugs should not show signs of use, damage, or alteration.

Return Process:

  • We can arrange collection for an additional fee, or you may ship the product back to us.

  • Refunds will be issued for the purchase amount minus the return shipping cost.

Please note: If the rug is returned in a condition different from when it was delivered, we cannot process the refund.

In-Store Purchases

For purchases made in-store, the rug must be physically returned within 14 days of the original purchase date in its original condition for a full refund. Returns made after 14 days are not eligible for a refund.

4. Shipping Policy

  • We deliver rugs worldwide.

  • Shipping costs and delivery times depend on the destination and rug size.

  • Once your order is processed, you will receive a tracking number to monitor your shipment.

  • We are not responsible for delays caused by customs clearance or unforeseen courier issues.

5. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Improve site functionality

  • Analyze traffic and improve performance

You can choose to disable cookies in your browser settings; however, some features of the website may not work correctly.

Contact Us

If you have any questions regarding our policies, please reach out to us:

  • Email: [Email Address]

  • Phone: [Phone Number]